“Helping other people use technology requires humility: you have to want to help them realize their goals, which may be totally unlike your own. You have to listen carefully and take care not to make assumptions about how they ‘should’ use tech. You may be a tech expert, but they are experts on themselves.” - @pluralistic

https://pluralistic.net/2022/11/13/graceful-failure/

#technology #humility #assumptions #experts #productmanagement #servantleadership #designthinking